In the event that your propane supply runs out, it is important to follow proper safety procedures to ensure the well-being of your family and property. To begin with, turn off the gas valve on the propane tank and shut off valves to all gas appliances. Once this is done, contact Southwest Propane to schedule a refueling appointment. It is important to note that for safety reasons and state requirements, Southwest Propane is required to perform a safety check on your propane system each time our drivers refill an empty propane tank.

If an Out of Gas situation occurs, your family or property may be at risk, which is why safety procedures must be strictly followed. As a safety precaution, Southwest Propane requires that you or another responsible adult be present at your home at the time of delivery. Our team cannot make an Out of Gas delivery without complete access to your entire propane system. We will perform a leak test, relight all pilots, and ensure that the electronic ignition system has been reset.

To avoid out-of-gas service fees and inconvenience, we recommend monitoring your tank gauge on a regular basis and ensuring that it remains at 30% or greater. This way, you can anticipate when you will need a refill and schedule a delivery before you run out of propane.

At Southwest Propane, your safety is our top priority. By following these guidelines, you can ensure the safe and efficient use of propane in your daily life. If you have any questions or concerns about propane safety or need to schedule a propane refill, do not hesitate to contact us.